Antecedents of emplyee resilience: empirical evidence from Vietnam

Tóm tắt

Research underscores the importance of resilience as a protective factor for
 workers during the COVID-19 crisis. Economic instability, while less severe than
 COVID-19 and other major crises, poses ongoing challenges for organizations. In
 today's dynamic business environment, constant change often leads to employee stress,
 especially in Vietnam, where work-related stress is becoming more prevalent due to
 stagnant wages, excessive workloads, and particularly the implementation of layoffs.
 Hence, the purpose of this study is to explore the factors contributing to employee
 resilience in the context of day-to-day working challenges with the empirical evidence
 from Vietnam. These determinants include trust acting as a moderator on the influence
 of supervisor support on employee resilience and the ability to manage emotions in
 social interactions as a contributor to the development of resilient behavior at the
 workplace.
 An online survey questionnaire was used to collect samples for quantitative
 analysis. The survey participants are Vietnamese employees working onsite in office or
 factory settings under the guidance of an immediate supervisor. Out of the 260 responses
 received, 210 were considered valid for data analysis after screening procedures.
 The findings of the multiple regression analysis indicate that interpersonal
 emotion management (IEM) does not significantly impact employee resilience overall,
 except for its two sub-dimensions. Specifically, situational modification shows a
 positive relationship with employee resilience, whereas modifying the emotional
 response has a negative influence. Additionally, a moderation regression revealed that
 relational trust, a component of trust, moderates the relationship between supervisor
 support and employee resilience. These results will assist employees and managers in
 addressing the challenges associated with developing employee resilience, an area that
 has received limited academic attention thus far.