Quy định về trang bị, quản lý, vận hành và đảm bảo an toàn hoạt động của máy giao dịch tự động

NGAN HANG NHA NU' ►C CONG HOA XA HO! CHIT NGHIA VICT NAM VItT NAM Dec lap — Tu. do — Hanh phiic S6' : 56 /20 12/17-NHNN Ha Noi, ngaya tilting 12 nam 2012 THONG Tir Quy dinh ve trang bi, quan Ur, van hanh Ira dam bao an town hoat Ong ciia may giao dich ter dOng Can cit. Ludt Ngan hang Nha neat Viet Nam so 46/2010/QH12 ngay 16 thong 6 nam 2010; Can tie Ludt cac to chictin dung so 47/2010/QH12 ngay 16 thong 6 thong 2010; Can de Ludt giao dich clien ter so 51/2005/QH11 ngay 29 thong 11 tiding 2005; Can cir Nghi clinh so 35/2007/ND-CP ngay 08 than,g. 3 thong 2007 'clia Chinh pith ye giao dich dien tie trong hoot clOng ngan hang; Can cif Nghi dinh se; 96/2008/ND-CP ngay 26 thong 8 nam , 2008 ciza Chinh pith quy clinh chicnang, nhiem quyen va co . cau to chirc dm; Ngan hang Nha 'mac Viet Nam; Theo sfl' nghi cita Vu truang Vu Thanh toan; Thong (lac Ngan hang Nha nwerc Viet Nam ban hanh Thong to quy clinh ve trang bi, quan ly, van hanh va dam bao an toan hoot dOng ctia may giao dich to &Ong (Automated Teller Machine - yiet tat la ATM). Dieu 1. Pham vi diet! chinh Thong tu nay quy dinh ve cac yeu cAu, the tuc va trach nhiem d6i voi viec trang bi, quan 1S/, van hanh va dam bao an toan hoat dOng cua cac ATM. Dieu 2. Doi tuvng ap dung D6i tugng ap dung Th6ng tu nay la cac t6 chirc cung Ung dich vu thanh toan c6 trang bi ATM (sau day goi la to chirc cung ung dich vu thanh toan) va cac don vi c6 lien quan den viec trang bi, quan l'Y, van hanh va dam bao an toan hog Ong cila ATM. Dieu 3. Cfic yeu au di voi to chti.c cung tirng dich vu thanh toan trang bi lAn du he thong ATM 1. Xay dung de an trang bi, to chirc van hank bao tri, bao du'ang va giam sat hog dOng ATM, dam bao: a) Co du he th6ng ca so ha tang can thiet, N thong du phang, ph4n mem quan 13", dam bao van hanh hog dOng ATM thong suot, on dinh va an toan. -- 1 of 11 -- b) Xay dung cac quy dinh not b6 ve chinh sach bao mat thong tin, quy trinh van hanh, quan ly rui ro, bao tri, bao duathg, kiem soat, giam sat hog d6ng ATM. c) CO dit nhan su, can b6 có nang luc, chuyen mon, dao dire de quan 1/, van hanh hoat d6ng ATM an toan, hieu qua. , 2. Xay dung hoach, b6 tri mang lugi ATM hop I/ a dam bao dap img tot nhu cau rut tien cua khach hang. 3. Xay dung, ban hanh cac quy dinh huong dan khach hang sir dung dich vu cung cap tai ATM. 4. T6 chirc cung .img dich vu thanh toan khi trang bi lan dau he th6ng ATM phai gir' an va cac quy dinh neu tai Khoan 1, Khoan 2 va Khoan 3 Dieu nay ye Ngan hang Nha nugc Via Nam (qua Vu Thanh toan) it nhat 15 ngay truck khi trien khai thgc hien. Ditu 4. Quy dinh ve NT* lip dat, thay doi dia di&n, china dirt hoat dOng ATM 1. Dia diem dal ATM phai thuan tien, dit anh sang can thiet va dam bao an ninh, an toan cho khach hang giao dich tai ATM. Dien cho phongd4t ATM va cho ATM hoat d6ng phai dap img quy dinh theo chuan qu6c gia , ky thuat va an toan dien. ATM phai co ngu6n dien du phong de de phOng may nuot the ctia khach hang khi mat dien nguon chinh d6t ng6t. 2. Khi trien khai thay d6i dia diem (tren ding dia ban tinh, thanh , cham dirt hoat d6ng ATM, to chirc cung img dich vu thanh toan phai clang 14 bang van ban (theo MAu so 1 tai Phu luc ban hanh kern theo Thong to nay) gixi Ngan hang Nha nuoc chi nhanh tinh, thanh pho truc thu6c Trung mmg (sau day g9i la chi nhanh Ngan hang Nha nuoc) t , en dia ban noi dat ATM trong thgi han 15 ngay lam viec truac khi thgc hien. 3. Chi nhanh Ngan hang Nha nuac tren dia ban phai có van ban xac nhan viec da dang 14 lap dat, thay d6i dia diem, chAm dirt hoat &Ong ATM (theo Mau so 2 tai Phu luc ban hanh kern theo Thong to nay) trong thei han 05 ngay lam viec ke tir khi nhan dtrgc van ban &rig 14 cila to chirc cung img dich vu thanh toan. 4. D6i vai cac tnrong hop thay de)i dia diem ATM khac dia ban tinh, thanh pho thi to chirc cung img dich vu thanh toan phai dang cham dirt hoat Ong ATM tai dia ban cude thuc hien dang 14 lap dat ATM tai dia ban moi. 5. T6 chirc cung img dich vu thanh toan phai cap nhat nhang thay d6i thOng tin ye IT* lap dat, thay doi dia diem, cham dirt hoat d6ng ATM tren trang thong tin dien tir chinh thirc cua minh. Di&I 5. Quy dinh ve quail 1ST, 4n hanh ATM T6 chirc cung *rig dich vu thanh toan phai dam bao: 2 -- 2 of 11 -- 1. Thai gian phuc vu khach hang cila he thong ATM la 24/24 gia trong ngay va 7/7 ngay trong tuAn. 2. B6 tri lkrc ltrang trirc a khac phkic sir c6 ATM ngimg hog dOng trong thai gian nhanh nhat có the. Twang hop ATM ngimg hoat dOng qua 24 gib phai bao cao chi nhanh Ngan hang Nha mac tren dia ban va có hinh thirc thich hop thong bao rOng rai cho khach hang. 3. Duy tri hoat dOng 1)0 phan h8 trg khach hang 24/24 gia trong ngay va 7/7 ngay trong tuan da khach hang lien he dugc bat cir luc nao. 4. Ph6i hop voi cac to chirc chuyan mach the a dam bao cac giao dich ATM lien mang dugc thkrc hien thong suot va an toan. ‘ 5. Giarn sat mire tan guy tai ATM, dam bao ATM phai có tien a dap ring cau rut tien cua khach hang. Tn.rang hop dia diem d4't ATM nam trong not do, thi xa, trung tam huyen nai có don vi tiep quy dm to chile cung irng dich vu thanh toan, to chirc cung img dich vu thanh toan phai thkrc hien tiep quy de dam bao thai gian ATM het lien khong qua 04 gia lam viec va khong qua. 01 ngay nau ngoai gia lam viec. Cac truang hop khac, to chirc cung *rig dich vu thanh toan phai thtic hien tiep quy de dam bao thai gian ATM het tien khong qua 08 gia lam viec va khong qua 01 ngay neu ngoai gia lam viec. 6. Theo dOi, phat hien va kip thai xir ly cac giao dich bi 18i, dam bao xir 1S/ chinh xac giao dich cua khach hang. Den bit thiet hai kip thiyi cho khach hang trong truang hop to chirc cung img dich vu thanh toan de xay ra 18i, sai sot hoc six co gay thiet hai cho khach hang. 7. Tiap nhan, xir 15, hoc phai hop xir 1ST ngay cac yeu cau tra soat, khieu nai ciia,khach hang. Thai han toi da de xir 1S, tra soat, khieu nai va tra lai khach hang doi voi giao dich ATM nOi mang la 05 ngay lam viec ke tir khi nhan dugc khieu nai cua khach hang. Thai han toi da de xir 1ST tra soat, khieu nai va tra lai khach hang doi voi giao dich ATM ngoai mang (trir cac giao dich quoc te) la. 07 ngay lam viec ke tir khi nh4n dugc khieu nai cua khach hang. Dieu 6. Nheng yeu au cu the c of veri ATM 1. Tai nai d'al ATM hoc tai ATM phai có huong clan hoc biau tugng de n14n biet cac loai the dugc chap nhan thanh toan, ten hoc so hieu ATM, so dien thoai lien he vai bO ph4n h8 trg va don vi quart 1Si ATM. 2. CO ban huong clan khach hang sir dung ATM; giai thieu cac dich vu cung cap tai ATM; cac loai phi lien quan; cac loai nzi ro va bien phap phang chong rui ro khi sir dung ATM; so dien thoai va dia chi lien he khi g4p skr co trong khi giao dich; thu tuc, thai han tra soat, khieu nai khi có yeu cau. 3. ATM phai có biau tugng huong dan cach dua the vao dau doc tai vi tri dau doc the. 3 -- 3 of 11 -- 4. ATM cho phep khach hang giao dich toi thi6u bang hai nem net la tieng Viet va tieng Anh. , 5. Bien lai giao dich ATM phai ro rang, a doc, c6 thein bang ne fr m ng tieng Viet ,hoe.c tieng Anh theo lua chon khach hang. Cac thong tin tren bien lai toi thieu phai the hi'en: Ten to chirc cung img dich vu thanh toan trang bi ATM, ten hoc so hien ATM, loai giao dich, ma giao dich, ngay thong va thai gian thuc hien giao dich, so tien giao dich, phi giao dich, so du cuoi (dOi voi giao dich nOi mang). 6. Co hinh thirc nhac nhey khach hang khong d quen the hoec quen tien sau giao dich ATM. Trueng hop ATM dugc cai det tra tien sau khi tra the thi to chirc cung irng dich vu thanh toan phai huong dan khach hang cho mot thoi gian nhat dinh de nhen tien sau khi ATM tra the, de pheng ca triximg hop tien ra chem do tOc dO chem cua duang truyen. 7. Cac to chile cung irng dich vu thanh toan khong dugc ap d'at han mirc cho mot lan riit lien tai ATM thap horn 2 triOu dOng. 8.ATM phai ghi chep va luu trix dAy clu nhet 14 giao dich va cac thong tin lien quan de dap ung yeu cau tra soat, kiem tra va giai quyet tranh chap. Nhet ky giao dich ATM phai re" rang, dg doc. Cac thong tin teen nhet kST giao dich ATM toi thieu phai bao gom cac dir ten hoc so hi'e'u ATM; so the; ma giao dich; ngay giao dich; thai gian giao dich; so tien giao dich; so to lien theo timg loai mrih gia dugc tra ra; doi voi giao dich thanh cong, nhet ky phai the hi'en tien dl a' dugc may tra ra. Du lieu giao dich va nhat ky giao dich ATM phai dugc darn bao tinh toan ven va dugc luu tit theo quy dinh cua phap luet ve luu tit. Dieu 7. Quy dinh ye dam bao an town, bao mat hoat diing ATM TO chirc cung img dich vu thanh toan c6 trach nhi'em: 1.Tuan thu cac quy dinh hien hanh ve dam bao an toan, bao mat he thOng cong ngh'e thong tin trong hoat dOng ngan hang. Bao met dir Ru, thong tin khach hang trong qua trinh xir 1ST, truyen va luu trix dit 2. Trang bi camera giam sat va thiet bi chong sao chep, trOm cap thOng tin the cho ATM trong thei han 06 thong ke tir ngay Thong to nay c6 hieu luc. Luu trir hinh anh thu dugc ciia camera toi thieu 100 ngay. Trireng hop c6 phat sinh yeu cau tra soat, khieu nai hoc phuc vu cong tac dieu tra cua ca quan cong an, hinh anh phai dugc cung cap va luu -fru theo theyi han luu trCr ho soy xix 1ST tra soat khiki nai trong sir dung the dm khach hang. 3. BO tri luc luting giam sat, bao 1,Ts tai ch6' cho cac ATM. 4. CO bien phap de bao met, tranh de le hoc sao chep ma PIN khi khach hang nhap ma PIN tai ATM. 4 -- 4 of 11 -- 5. Thuang xuyen theo dO'i, giam sat cac giao dich ATM va thong bao cho khach hang cac giao dich nghi ngar gian , 6. Cung cap va khuy6n khich khach hang sir dung cac dich vu kiem soat giao dich, so du tai khoan (nhu dich vu SMS banking, Internet banking) de gift') khach hang to giam sat tai khoan ctia minh. 7. Cung cap thong tin, phi hop vai ca quan cong an va cac t6 chirc lien quan trong viec phong, chong tOi pham lien quan den , boat d'Ong ATM va dieu tra, xir 1ST khi phat hien t6i pham cong nghe cao, trOm cap, cuop, pha hoai ATM. 8. Cac to chirc cung img dich vu thanh toan thoa thuAn, hop tac voi nhau trong viec chic ,se thong tin ve tOi pham quan boat dOng ATM de c6 bien phap ph6ng, chong kip th6i, hieu qua. Ditu 8. Quy dinh "s4 viec kibn tra, bao tri, bao duiYng ATM T6 chirc cung img dich vu thanh toan c6 trach nhiem: . 1. Xay dung va thuc hien ke hoach kiem tra, bao tri, bao du'ang ATM dinh kS/. 2. Dam bao an toan cho ATM va tien trong ATM trong khi bao tri, bao duang. 3. Khi thuc hien kiem tra, bao tri, bao du -ang ATM can chit trong van de an toan dien, phang chong chay no; phat hien, than ga va ngan cl4n cac thiet bi lap d4t trai phep nharn from cap thong tin the. 4. Viec kiem tra, bao tri, bao dtrO'ng ATM phai c6 bien ban ghi chop. Di&I 9. Quy dinh doi v(ri ATM ltru dong , 1. ATM luu d6ng la ATM c6 the dugc di chuyen thuong xuyen hoc dinh kST den mot hoc mot so dia diem de phuc vu khach hang trong nhang khoang th6i gian vai dich vu nhAt dinh. 2. H6 so de nghi trien khai mai ATM luu dOng. De duge trien khai mai ATM luu Ong, t6 chirc cung img dich vu thanh toan phai giri N4an hang Nha nuoc Viet Nam (qua Vu Thanh toan) 01130 ho soy de nghi dugc trien khai ATM hm.dung, bao gem: a) Van ban a nghi Ngan hang Nha nuac Viet Nam chAp thuan viec trien khai ATM hru dOng. b) De an trang bi, t6 chirc van hanh, bao tri, bao duang va giam sat hoat Ong ATM luu d6ng. c) Cac quy dinh nOi b0 ye chinh sach bao m'a't thong tin, quy trinh van hanh, quy trinh quan 1S7 rui ro, bao tri, bao duang, kiem soat, giam sat boat dOng dm ATM luu Ong. 3. Trong th6i han 30 ngay ke tir khi 'than du h6 so. theo quy dinh tai Khoan 2 Dieu nay, can cur chinh sach dinh huang phat trien ATM luu Ong tirng 5 -- 5 of 11 -- thei 14, ,Ngan hang Nha nuac Via Nam di van ban chip thuan hoac khong chAp thuan de nghi trie'n khai ATM luu dOng; truong hop khong chAp thuan, van ban phai neu ro 13'T do. 4. T6 chirc cung img dich vu thanh toan triL khai ATM luu dOng trong pham vi dugc phap hoat dOng. , 5. T6 chirc cung ung dich vu thanh toan phai dam bao an toan d6i voi cac thiet bi va cac ket not mang khong day. 6. TO chile cung frng dich vu thanh toan có bien phap ngan ngira viec gia mao ATM luu d6ng va huaing clan khach hang dac diem nhan biet. lieu 10. Thong tin, bao cao 1. T6 chirc cung irng dich vu thanh toan, , chi nhanh Ngan hang Nha nuac phai thirc hien bao cao theo the dO bao cao th6ng ke cua Ngan hang Nha mac Viet Nam va khi có yeu cau d6t xuat quan co thAm quyen theo quy dinh cua phap luat. , 2. TO chdc cung img dich thanh toan bao cao viec thuc hien nang cap he thong ATM; nhang van de bat thu?mg phat sinh CO the gay rAi ro, mat an toan trong he thong ATM dm minh va doi yen he thong ATM dm cac to chirc cung irng dich vu thanh toan kirk ve Ngan hang Nha nuac Via Nam (qua Vu Thanh toan). Ditu 11. Trach nhiem cila cac don vi thuec Ngan hang Nha ntreic Viet Nam 1., Vu Thanh toan co trach nhiem xem xet, phi hop v6i cac don vi lien quan kiem tra cac yeu cau khi trang bi fan dau he ,thong ATM quy dinh tai Dieu 3 Thong tu nay va co kien doi vai truong hop to chirc cung irng dich vu thanh toan chua dap img day dir cac yeu cau nay; lam du mai tiep nhan cac bao cao, tong hop ve tinh hinh hoat &Ong cira mang luai ATM; lam dau moi phoi hop yeti co quan cong an va cac to chac lien quan trong viec phang, chong t6i pham ye ATM; dinh 1ky hang quy tong hop tinh hinh chung ,bao cao Ban lanh ciao Ngan hang Nha nuac, bao cao clot xuat khi c6 din bi6n bat thu6ng. 2. Co quan Thanh tra, giarn sat ngan hang c6 trach nhiem thanh tra, kiem tra viec tuan thu cac quy dinh tai Thong tu nay cira cac to chirccung img dich vu thanh toan; xir 13'7 cac vi pham theo tham quyen va thong bao cho Vu. Thanh toan. 3. Chi nhanh Ngan hang Nha nuac tren dia ban not to chirc cung img dich vu thanh toan dat ATM co trach nhiem: a) Xac nhan viec ,dang lAp dat, thay d6i dia chAm dirt hoat Ong ATM tren dia ban crla to chirc cung img dich vu thanh Wan. b)Ki6m tra, giam sat, xir 13'T vi pham d6i vgi hoat d6ng ATM teen dia ban: Dinh 14 hoac khi can thiet to chirc kiem tra toan b0 hoac kra chon kiem tra mot so ATM tren dia ban, lap bien ban kiem tra ATM (theo Mau so 3 tai Phu luc ban hanh kern theo Thong tu nay). Khi Oak hien ATM khong dap img cac dien kien 6 -- 6 of 11 -- < THONG DOC Mini6NG £& quy dinh tai Thong to nay, can yeu cdu t6 chirc cung img dich vu thanh town tam nginsig hog dOng ATM, có bin phap kliac phuc; vi pham theo tham quyen. c) Phan anh kip thai cac van de vuong mac, sv c6 phat sinh ve Ngdn hang Nha nuov Viet Nam (qua Vti Thanh toan) de ph6i hop xir Di'eu 12. Hien ltyc thi hanh ThOng to nay có hieu lvc thi hanh ke tir ngay 01 thang 3 nam 2013. Ditu 13. To chtic thtrc hien Chanh Van phong, Vu truong Vu Thanh town, Thu tnrong cac don vi cep lien quan thuOc Ngan hang Nha ntrac Viet Nam, Giam doe Ngan hang Nha nuerc chi nhanh rn to tinh, thanh pho trvc thuOc Trung uong, Tong giam doe (Gia dOc) cac to chirc cung ung dich vu thanh town va to chirc, ca nhan co lien quan chiu trach nhiern thi hanh Thong to nay. No'i nhi)n.. - Nhir DiL 13; - BLD NHNN VN; - BO Cong an; - Van phong Chinh phil; - BO Tu phap (d6 ki6m tra); - Cong bao; - Ltru: VT, PC, TT(5b). NGUYEN TOAN THANG 7 -- 7 of 11 -- Phu luc MAU BANG Kk; MAU XAC NHAN LAP DAT, THAY DOI DIA DIEM, CHAM DtrT HOAT BONG ATM VA MAU BIEN BAN KIEM TRA ATM (Ban hanh kern theo Thong to 1 ..A../2012/TT-NHNN ngara.4620.12 dia Thefng doc Ngan hang Nha nuerc Viet Nam quy dinh ye trang bi, quail van hanh va dam bao an loan hoot clang cita may giao dich to &Ong) 8 -- 8 of 11 -- Mau so 1 CONG HOA )(A. HQI CHU NGBIA VItT NAM Di)c lap — Tv do —14nh pinic So (2) , ngay thong nom V/v clang kS, lip dat/thay di dia diem/cham dirt hog Ong ATM Kinh Ngan hang Nha mac chi nhanh .(2) Can cir nhu cau hoat dOng kinh doanh, ....(1).... Hang k5r ve. viec lap dat/thay doi dia diem/cham dirt hog dOng ATM truc thu8e quan 13'r ten dia ban tinh, thanh ph6...(2).., nhu sau: 1. Doi voi lap dat/chi'm dirt hog Ong ATM: - Ten goi hoac s6 hieu ATM: - Dia chi: - ATM truc thu8c quanVrciia: ...(3)... - Thai gian lip daticham dirt hog Ong ATM: 2. D4ii \rod thay dOi dia diem ATM: - Ten goi hoac so hieu ATM (cu va mai): - Dia chi (cu va mai): - ATM true thu8c quan 15, (cu va mai) - Thai gian bat dau sir dung dia diem mai: 3. DOi voi lap dat/thay dOi dia diem ATM: ..(1)..da dap img day di' cac yeu cau quy dinh tai Thong to quy.dinh ye trang bi, quanVr, van hanh va dam boo an toan hog dOng dm may giao dich to dOng nhu sau: + Trang bi cac thiet bi tai ATM: (nett cu the: Vi ay: Camera giam sat; thiet bi thong sao chep, tr Om cap thong tin the;...) , + Dam boo an toan dien; ngu8n dien du phong; anh sang can thiet: (neu cu the) + Dap img du cac yeu cau va quy dinh khac ye trang bi, quan 1Sr, van hanh, dam boo an toan hog Ong ATM: (neu cy the) 4. ...(1)... xin cam ket dam boo: - Chiu trach nhiem ye tinh chinh xac cua cac not dung trong boo coo nay. - Thuc hien nghiem titc cac quy dinh ve trang bi, quan Vf, van hanh va dam boo an toan hoat d8ng ATM ban hanh kem then Thong to so ./2012/TT-NHNN ngay ...../..../2012 cua ThOng dOc Ngan hang Nha nuac va cac quy dinh lien quan cua phap luat. TO chile quan ly hoat Ong ATM an toan, thong suOt va chiu trach nhiem ye toan b8 rizi ro cita ATM. GIA1VI DOC (Hoac ngutri duce fly quyen) . ten va dong dau) (1): Ten clan vi to chirc cung lung dich vu thanh roan ljp clot, thay doi dia diem, cham dirt hoar dOng ATM (2): Ten tinh/thanh pha truc thuic Trung trang. (3): Ten don vi thu -Oc to chic cung zing dich vu thanh Win true tap quan ly ATM (1) 9 -- 9 of 11 -- MAu s6" 2 NGAN HANG NHA NIM1C CONG HOA XA MN CHU NGHIA VIET NAM VIET NAM DOc 14p - Tv do - Hph pluic CHI NHANH (1) So .(1) ., ngay thong nom V/v xac nhan dang14 lap dat/thay ei dia die'rn/cham dirt hoat Ong ATM Kinh giri: ....(2).... Giam d6c Ngan hang Nha ntrac chi nhanh... (1).... xac nhan ....(2).... da clang 14 lap dat/thay d6i dia diArn/cham dirt hoat Ong ATM, tai Cong van s6 ngay .../.../.... cua ....(2).... ye viec Tang 14 lap dat/thay d6i dia di'e'rn/cham dirt hoat Ong ATM, cu the nhu sau: 1. DOi voi lap dat/cham dirt hoar d6ng ATM: - Ten goi hoac s6 hieu ATM: - Dia chi: - ATM truc thu6c quan 17 ...(3)... - Thai gian lap dat/cham dirt hoar d6ng ATM: 2. D6i thay d0i dia dirn ATM: - Ten goi hoac s6 hieu ATM (cu va mai): - Dia chi (cu va mai): - ATM truc thu6c quan 17 ...(3)... (cu va mai) - Thai gian bat dau sir dung dia diem mai: 3. Doi vai lap dat/thay doi dia diem ATM: ....(2).... có trach nhiem thirc hien nghiem tire cac quy dinh ve trang bi, quan 13'7, van hanh va dam boo an toan hoat Ong ATM ban hanh kern theo ThOng trr s6 12012/TT-NIINN ngay ...../..../2012 cira Thong d6c Ngan hang Nha nuac va cac quy dinh cua phap luat c6 lien quan; T6 chirc quan 13'r hoat d'Ong ATM an toan va chiu tech nhiem ve toan b0 rui ro dm ATM. GIAM HOC Noi tziOn: - Nhu ten; - Luu. (1): Ten tinh/thanh ph 6 truc thuOc Trung ttang. (2): Ten clan vi to chic cung ting dich vu thanh rain lap cljt, thay clai clia diem, ch6m dirt hoot clOng ATM (3): Ten clan vi thu'Oc to chtiv cung ung dich vu thanh town truc tiep qucin 1Y ATM 10 -- 10 of 11 -- NGAN HANG NHA NISOC VIET NAM CHI NHANH TiNH, TP... mitt so 3 CQNG HOA X -A HQI CHU NGHIA VIET NAM DOc 14p - Ty do - 14nh phtic , ngery thong nom BIEN BAN KIEM TRA ATM Ten dun vi to chirc cung frng dich vu thanh town: Ho va ten ng-uoi dai dien don vi t6 chirc cung irng dich vu thanh toan....Chirc vu Ten g9i hoac so hi0 ATM: Hang san xuk: Dia di6m d'4't ATM: H9 va ten nguai ki6rn tra: Chirc vu: NOi dung kiem tra: danh gia mire dO dap Cmg cac yeu cAu d6i vai ATM. Ket Qua kiem tra: STT NOi dung kiem tra Dap frng • among dap frng Ghi chti 1 Trang bi camera 2 Trang bi thiet bi chong sao chep, from cap thong tin the 3 An town ve din (day n6i dAt, day dan du tieu chuan ' , thiet ke disn, ra din,...) 4 Ngu6n din (trang bi luu di'e'n, may phat din du phOng,...) 5 Cac chi dan, huong clan can thiet doi voi khach hang 6 ThZ:d gian tie'p guy, tang thai quy 7 NOi dung khac kien ke't DAI DIE: N DON VI TO cutrc CUNG UNG NGUOI KIEM TRA DICH VV THANH TOAN (KST va ghi ro ho ten) (1(y va ghi ro 119 ten) 11 -- 11 of 11 --