Thông tư 2/2024 (2013)

# Văn bản --- THANH TRA CHINH PHU CONG HOA X "A HOI CHU NGHIA VIET NAM Doc lap - Tu. do - Hanh phtic S6: 02DT-T. /KH-TTCP Ha N.oi, ngay agthang 10 nam 2024 Kt HOACH Tiing ket 10 nam time hien Luat tiep cong dan Luat tiep cong dan da dugc Qu6c hOi khoa XIII thong qua ngdy 25/11/2013 va c6 hieu luc ke tir ngay 01/7/2014. De danh gia ket qua cila cong tac tiep cong dan va nhang thuan lgi, kilo khan, vizang mac cila Luat tiep cong dan, ten ca sa do c6 cac giai phap hoan thien phap luat ve tiep cong dan va nang cao hieu qua dm cong tac tiep cong dan, theo yeu cau cua -by ban thuemg vu Qu6c h6i, Chinh phu, Thanh tra Chinh phu )(ay dung Ke hoach tong ket 10 nam thuc hien Luat tiep cong dan nhu sau: I. M1JC RICH, YEU CAU 1. Muc dich - Danh gia khach quan, toan dien thuc tin 10 nam thuc hien Luat tiep cong dan, qua do xac dinh nhitng ket qua dot dugc, nhang han che, bat cap va nguyen nhan cua nhang han che, bat cap dm Luat va trong viec to chirc thuc hien Luat tiep cong dan. - Oe xuat cac nOi dung can sira d6i, b6 sung nham khac phuc kip tiled nhitng bat cap, khO khan, virang mac trong thuc tin cong tac tiep cong dan, lam ca ser cho viec hoan thien phap luat ve tiep cong dan, nang cao chat lugng, hieu qua cong tac tiep cong dan, bao dam phil hgp vai chu twang, chinh sach cua Dang ye cong tac tiep cong dan trong tinh hinh 2. Yeu Can - Viec tong ket phai dugc thuc hien nghiem tirc, khach quan va toan dien ten pham vi toan qu6c, trien khai den tirng B6, nganh va cac dia phuorng; bac, dam lien dO, hieu qua, tiet ki'em. - Viec tong ket phai danh gia dung thuc trang, ket qua cong tac tiep cong dan dugc tong hop bao cao tir cac ca quan, to chirc, don vi theo Oe cucrng, kern theo s6 lieu cu the; chi' trong phan tich lam r6 nhang diem bat cap, kilo khan, -- 1 of 12 -- vuong mac, ten tai, han che, nguyen nhan va de xuat giai phap cu the trong viec sixa dei, be sung LuSt tiep cong dan. II. PHAM VI, HINH THITC VA NOI DUNG TONG KET 1. Phalli vi - Viec tang ket dugc thgc hi'en tren pham vi toan quec, tai cac be, co quan ngang be, co quan thuec Chinh phu, Tea an nhan dan, Vien kiem sat nhan dan, Kiem toan Nha nuac, Ban Dan nguyen thuec Uy ban thuemg vu Quec hei, Hei d'eng nhan dan, Uy ban nhan dan cac tinh, thanh phe trgc thuec Trung cong va cac co quan, t6 chirc có lien quan. - KS/ tong ket 10 nam, theri gian lay thong tin, se lieu thong ke tir ngdy 01/7/2014 den ngdy 01/7/2024. 2. Hinh fink 2.1. Cac be, co quan ngang be, ca quan thuec Chinh phu tong ket cong tac tiep cong dan trong co quan minh. 2.2. Uy ban nhan dan cac tinh, thanh phe trgc thuec Trung uong tong ket cong tac tiep cong dan trong he thong cac ca quan hanh chinh nha nage o dia phuong. 2.3. Tea an nhan dan t6i cao, Vien kiem sat nhan dan toi cao, Kiem toan nha nu& tong ket cong tac tiep cong dan trong he thong nganh minh. 2.4. Ban Dan nguyen thuec Uy ban thuemg vu Quec hei giup Uy ban thuemg vu Quec hei tong ket viec tiep cong dan cua cac co quan cua Quec hei. va dai bieu Quec hei. 2.5. Thueng trgc Hei deng nhan dan cac tinh, thanh phe trgc thuec Trung uong tong ket cong the tiep ding dan cua Hei deng nhan dan va dai bieu Hoi deng nhan dan cac cap trong tinh, thanh phe. 2.6. Cac co quan neu tai cac muc 2.1, 2.2, 2.3, 2.4, 2.5 can cir dieu kien thirc t6 va chirc nang, nhiem vu cua minh cha Ong lira chon hinh thirc tong ket phii hop, tong hop ket qua va giri bao cao ve Thanh tra Chinh phi" trutac ngay 15/12/2024. 2.7. Thanh tra Chinh pha tong hop, xay dung bao cao tong ket 10 nam thgc hien Lust tiep cong dan. Trong truemg hop can thiet se to chirc hei nghi lay 3"/ kien met se be nganh, dia phucmg va cac ca quan, to chirc khac c6 lien quan de bean thien bao cao. 2 -- 2 of 12 -- 3. N(ii dung ding ket Danh gia toan dien viec thirc hien cac quy dinh cua phap luat ve tiep cong dan; nghien ciru, danh gia cac quy dinh cua phap luat ve tiep cong dan trong 10 nam qua (tir 01/7/2014 den 01/7/2024); tren co so do a xuAt cac giai phap nang cao hieu qua cong tac tiep cong dan va hoan thien phap luat ve tiep cong dan trong thai gian (D'd nghi thirc hi01 theo De cwong c icac geri kern theo Ke hoach nay). III. TO CIWC THIIC HIVN 1. Thanh tra Chinh phti - Huang dan, don d0c, kiem tra cac b0, nganh, dia phucmg thvc hien viec tong ket theo dung not dung va bao dam tin dO theo Ke hoach. - Ring hop, xay dung Bao cao v'e tong ket 10 nam thirc hien Luat tier) cong dan trong pham vi toan qu6c, trong do, tap trung danh gia ket qua thuc hien cong tac tier) cong dan trong 10 nam qua (tir 01/7/2014 den 01/7/2024) va danh gia cac quy dinh cua phap luat ve tiep cong dan hien hanh, tir do, a xuat cac giai phap nang cao hieu qua cong tac field cong dan va hoan thien phap luat ve tiep cong dan trong thai gian 2. Cac bo:, co' quan ngang bo), co. quan thuOc Chinh phii, Uy ban nhan dan cac tinh, thanh pho trvc thutic trung wung; cac co' quan khac cua Nha n irk - Cac b0, co quan ngang b0, co quan thuOc Chinh phu, Uy ban nhan dan cap tinh to eh& tong ket 10 nam thixc hien Luat tiep cong dan trong pham vi quan 1y nha mrec. - Vien kiem sat nhan dan t6i cao, Tea an nhan dan tOi cao, Kiem toan Nha nuac, Ban Dan nguyen thuOc Uy ban thueng vu Qu0c h0i, Thueng tnyc I-10i dOng nhan dan cap tinh theo chirc nang, nhiem vu, quyen han cua minh tin hanh tong ket 10 nam thvc hien Luat tiep cong dan. - Cac co quan tren ph6i hop chat the vari Thanh tra Chinh phit trong qua trinh thvc hien Ke hoach nay de bao dam viec tong ket dat ket qua tot, bao dam chit luting, hieu qua, dung tin dO de ra; gui bao cao ket qua danh gia, tong ket 10 nam thvc hien Luat tiep cong dan v'e Thanh tra Chinh phil (qua Vu Phap the), ding thai giri ban mem qua thu dien [email protected] de tong hop, xay dung bao cao tong ket 10 nam thirc hien Luat tiep cong dan trong pham vi toan quOc. 3 -- 3 of 12 -- 4. Kinh phi time hi'e'n Kinh phi phuc vu boat clOng to chirc tong ket 10 nam thuc hien Lu4t tip cong dan clugc lay tir nguOn ngan sach nha nu& va cac ngu6n 118 tro hop phap Ichac (neu co)./. rued_ Noi nhOn:.-- - Thu Wong Chinh phil (de b/c); - Pha TTgCP Nguygn Him Binh (d6 b/c); - Lanh dao TTCP; - Cac BO, ca quan ngang BO, ca quan thui5c CP; - Tea an nhan dan fen cao; , - Vi4n kiern sat nhan dan toi cao; - Mein toan nha nuerc; - Ban Dan nguy'n thuOc UBTVQH; - Thuang ft-km HDND cac tinh, TP truc thuOc TW; - UBND cac tinh, TP trixc thuOc TW; - Thanh tra cac b0, nganh; - Thanh tra cac tinh, thanh pho truc thuOc TW; - Cac cuc, vu, don vi thu(ic TTCP; - Lull: VT, PC. KT. TONG THANH TRA PHO TONG THANH TRA 4 -- 4 of 12 -- DE CU'CiNG 0 nam thifc hien Luit tiep cong din (Ke eLDIT/KH-TTCP ngay OR timing 10 nam 2024 cua Thanh tra Chinh pith) I. DAC DIEM TiNH HINH Khai quat dac diem, tinh hinh chung cua bo, nganh, dia phuong trong cong tac tiep cong dan. II. KET QUA THVC HIEN CONG TAC TIEP CONG DAN 1. Cong tac lanh ciao, chi dao, to chire thtic hien tuyen truyen, phto bien phap 1u4t ve tiep cong din 1.1. Cong tac lath dao, chi dao, quail triet, trien khai Luat tiep cong dan va van ban htrong clan thi hanh Luat; 1.2. Viec xay dung, ban hanh cac van ban quy pham phap luat ve tiep cong dan theo tham quyen; 1.3. Tuyen truy'en, phi') bin phap 14.1 tiep cong dan. 1.4. Ke't qua thanh tra, kiem tra trach nhiem trong cong tac tiep cong dan. 2. Tinh hinh, ket qui tiep cong din 2.1. 138i canh va tinh hinh chung ve cong the tiep cong dan cUa Bc), nganh, dia phtremg. 2.2. Th8ng ice va phan tich so vu viec, so hrot nguoi den khi6u nai, to cao, kin nghi, phan anh; so vu vi& khieu nai, to cao, kin nghi, phan anh &rig ngtrai, pink tap. 2.3. T8ng hop va phan tich ket qua xir 13'T cac khieu nai, t8 cao, kin nghi, phan anh: chuyen cho cac co quan, to chirc có tham quyen giai quye't; htiong clan cho cong dan khi6u nai, to cao, kien nghi, phan anh vbi co quan, to chirc có tham quyen giai quyet; thu 1y de giai quy& theo tham quyen. III. KET QUA THUV HIEN CAC QUY DINH CUA LUAT TIEP CONG DAN 1. Viec thtrc hien quyen, nghia vu cim nguiri den khieu nai, to cao, kien nghi, phan anh; trach nhiem cua nguiri tiep eking din - Quy'en, nghia vu ctia ngtrai den khieu nai, t8 cao, kin nghi, phan anh. - Trach nhiem cua ngtrai tier) cong dan. -- 5 of 12 -- 2. Viec thtrc hien trach nhiem cua ngtriYi dung din trong cong tic tiep cong dan - Trach nhiem to chic, lanh dao, chi dao cong tac tiep cong dan. - Trach nhiem tiep cong dan dinh kY cua nguari dimg du. - Trach nhiem tiep cong dan dOt xudt cua ngtrai dirng du. 3. Viec to chirc tiep cong dan tai Tru so' tiep cong dan - Ve co cAu to chirc va thtrc hien chirc Wang, nhiem vu dm Ban tiep cong dan cAp tinh, cap huyen. - Viec dux hien nhiem vu, quyen han cila Truemg ban tiep cong dan cap tinh, cAp huyen. - m6i quan he phOi hop gitia Ban tiep cong dan vOi cac don vi co lien quan. 4. vio t6 auk tiep cong dan tai dia diem tiep cong dan cua co' quan, to chtk, dun vi - Viec thanh 14p bO ph4n tiep cong dan hoc 136 tri cong chirc lam cong tac tiep cong dan; viec bo tri dia diem va dieu kien vat chdt tai dia diem tiep cong dan. - Viec to chirc trien khai hoat dOng tiep cong dan cia' a co quan, to chirc, don vi tai dia diem tiep cong dan. 5. Hoat Ong tiep cong dan cua ca quan, t8 chtk, don vi, ca. nhan - Viec cong Ho thong tin ve viec tiep cong dan cua co quan, to chdc, don vi, ca nhan. - Viec tiep thin va xix ly buck ddu khieu nai, to cao, kien nghi, phan anh. - Viec phan loci, chuyen not dung khieu nai , to cao, kien nghi, phan anh den co quan, ngtr6i có thdm quyen thu 1Y, giai quyet. - Viec thong bao ket qua xir ly khieu nai, to cao, kien nghi, phan anh. 6. Vi0 tiep va xir 1ST trtrimg hop nhieu ngtrivi ding khieu nai, to cao, kien nghi , phan inh ve mot not dung - St) luting cac vu viec có nhieu ngtrei clang khieu nai, to cao, kien nghi, phan anh ve mot not dung. 2 -- 6 of 12 -- - Tiep va xtir ly tnrong hop nhieu nguoi ding khieu nai, to cao, kien • •A nghi, phan anh mot not dung tai not tiep cong dan. - Trach nhiem cua nguoi dimg dau co quan, to chirc, don vi trong viec tiep va xir 13'T trtr6ng hop nhieu nguoi dung khieu nai, to cao, kien nghi, phan anh. 7. Di.tu kien dam bao cho hoat Ong tiep cong dan - Cac dieu kien dam bao cho hoat dOng tiep ding dan (kinh phi, co sat vat chat, trang thiet bi, viec dp dung ding nghe thong tin...). - Che dO, chinh sach d8i v6i can 1)8 tiep cong dan. 8. Dinh gii chung ve cling tic tiep ding dan 8.1. Danh gia chung ve ket qua cila cong tac tiep cong dan 8.2. Danh gia nhiing kilo khan, vuong mac, ton tai, han che, nguyen nhan trong cong tac tiep cong dan. (Kern theo .131ju s a 01/TCD, 02/TCD, 03/XLD) III. DANH GIA CAC QUY DINH CUA PHAP LUAT VE TIEP CONG DAN 1. tru diem Danh gia uu diem thong qua tinh pha hop, kha thi, hieu qua dm Luat tiep ding dan va cac van ban huang dan thi hanh. 2. Ttm tai, han che 2.1. Nhang chu trucmg, chinh sach cua Dang chua duvc the che hoa va nhang van de phat sinh trong thgc tien chua co quy dinh de dieu chinh. 2.2. Nhang quy dinh kh8ng kha thi, khong phil hop voi thuc tien. 2.3. Nhang quy dinh con chin 16 rang, con c6 nhieu cach hieu khac nhau nhung chua c6 van ban huang dan, de dan den su thy tien trong ap dung phap luat. 2.4. Nhitng quy dinh con mau thuan, chOng cheo. 2.5. Nhimg vueng mac, bat cap khac. (Kern theo Blju so 04/TCD). IV. MEN NGHI 1. Kien nghi hoan thin phip luat 3 -- 7 of 12 -- Kin nghi sira d6i, be) sung quy dinh cua phap luSt ve tip ding dan de' bao dam phii hop, Icha thi, hieu lgc, hieu qua dm Lust tip cong dan va sir d6ng bO, thong nhAt trong he th6ng phap luSt (I) nghi nett r5 nhang quy clinh can sira c oi, bo sung; lf; do cica viec situ c oi, bc; sung) 2. Ki& nghi ye cong tic to chtic thi hanh phip luat ve tiep cong dan Kin nghi giai phap, bien phap, cach thirc to chirc thgc hie -1 phap luSt ve tip cong dan de bao dam cong tac tip cong dan di \Tao thirc chAt, phat huy hiti qua. 4 -- 8 of 12 -- Bieu s6: 01/TCD TONG HOT' KET QUA VE CONG TAC TIEP CONG DAN SO HO tinh fir ngay 01/7/2014 dOn ngay 01/7/2024 (Kem theo Bao cao so: ngay thang nam cita MS NOI DUNG DVT SO LIEU CHINH SACH, PHAP LUAT 1 SO van ban ban hanh mai de thkrc hien Lust tiep cong dan va cac van ban huang dan thi hanh Luat tier, cong dan Van ban 2 S6 van ban chivy situ d6i, l3.6 sung de thkrc hien Luat tiep cong dan va cac van ban huang clan thi hanh Van ban TUYEN TRUYEN, PHO BIEN, GIAO DIJC PHAP LUAT VE TIEP CONG DAN 1 S6 lap tuyen truyen, quail triet phap luat ve tiep cong dan &roc to chirc Lap 2 S6 luat can bO, cong chirc, vien chirc, nhan dan tham gia cac lap tap huan, quan triet phap luat ye tiep cong dan Ltrot ngtrai THANH TRA, KIEM TRA TRACH NHIEM THU'C HIEN PHAP LUAT VE TIEP CONG DAN 1 Tong so cuOc thanh tra, kiem tra trach nhiem thkrc hien phap luat ye tiep cong dan CuOc 2 SO cuOc thanh tra, kiem tra trach nhiem thkrc hien phap luat ye tiep cong dan da ban hanh ket Juan CuOc 3 SO don vi duce thanh tra, kiem tra Don vi 4 Kien nghi xCr ly hanh chinh + Tap the tap the + Ca nhan NGU'dI LAM CONG TAC TIEP CONG DAN 1 S6 him cong chirc dm Ban tier) cong dan cap tinh Nguai 2 S6 Wong cong chirc dm Ban tiep cong dan cap huyen Nguai 3 So ngtrai lam cong tac tiep cong dan tai dia diem tiep ding dan cila co quan, t6 chirc, don vi Nguai -- 9 of 12 -- Bieu so: 02/TCD TONG HOP KET QUA TIEP CONG DAN THUbNG XUYEN, DINH KY VA DOT XUAT Se; lieu tinh ter ngay 01/7/2014 d6'n ngay 01/7/2024 (Kem theo Bao coo s ............. ngay thong nom D. vj TO, se, lunt den 1. ngton done tieh 1.1,05 '''''' ticp Tier thirinig coven Tice d in h In vii dor %ail ono Thu truing se loot ,4 p Si' oven dnr, ti4p si. , n , izin Trong dii Joan tieing nguiri Thu tuning tiep ily quyen tiep A Tiep In dn. , Tier „inn .? ., ' sir, tioan chore tiCp st, nguiri dinye (IC^ " S6 , y ti' tiep In den Se, , y tic-1 ghi"" len SeSe I: tiep ,, ,._, S° .-Y . gel' se, ngirni dum ' st,,,,, vio Trong do di n &nig own' t So la ti., so ot cg Se nguiri n.o. liep se, „, s.j.,, Trong dn chino tieing ngu iri tiep-„ , Tien Inn dtIU Tie nhie la: st, loan 'ggg d n., 'igg Sii ,...i, g .0,,,, 4g •So n y viee tip , Jai • SA vy viec ti h'iz nein"' Tier hin dt,„, .Tier n... I., It,„ s$. doun dove tie p Sit.. ninon chore lii,p s" I lie ..is INT lain dem s4 ' ' N lee ., lie n .1 ni'•''' lin Ghi chi: - Day la BiL tong hop ke't qua chung v'es tiep cong dan qua cong tac tiep dan thueeng xuyen, dinh 1K.ST \fa. Ot xuat cua thu truong. - Ci5t "Dan vi" de ghi ten cac don vi tnxc thuOc. - COt T6ng se) luot tie'r),,g6m se) lugt tiep thuong xuyen va luot tiep thin truong (true tiep ho4c quyen tiep). - COt T6ng se) nguai &roc tiep, bao ge)m tie'p thuong xuyen va tiep cua thu truong (tryc tiep ho4c fly quyen tiep). - COt T6ng s6 vu v**, Om se) vu vi."& tiep thuang xuyen va se; vu vi& thu twang tiep (trtrc tiep hoc ity quyen tiep) - Vu viec tip nhi'eu lAn la vu vi& tiep ter hai lan trer len. - Doan Ong nguari la doan có ter 5 nguad tror len. - D6i voi vu viec tiep cong dan thuong xuyen có thu truong tiep thi chi nh4p so Ru 1 lan vao muc thu truong tiep. COt So vu vie;c tie'p fan d'au thong qua hoot dOng tiep cong dan thuong xuyen, bao gom ca so vu vi& tiep lan dau doi voi doan Tong ngueci. - COt Se, vu viec tiep -Ur 'An thin hai tra len thong qua hoot Ong tie'p ding dan thuOng xuyen, bao gom ca so vu viec tiep nhieu lan doi vOi doan Ong ngu6i. -- 10 of 12 -- Bien so: 03/XLD TONG HOT KET QUA X15'' IALT DON So lieu tinh tir ngay 01/7/2014 den ngay 01/7/2024 (Kern theo Bao ea() so: ngay thong nom cua Don vi Tong so dam phai ',U. 'S, Si don Et sir IS, Si dan chug of• jr. .. ,chuyen kjr sau %If ID Du thin kiin xir Ijr Phan loaf don theo nii dung him loaf don theo tinh trong giai quyit Kit qua air IS, don ban do Si wan pink dap h4n throe 0 chuyen don Ting aii Kjr , tHr"F h , e uyin sang Tiip nhan - trong .. KY Si don SO vu V10 Khiiu 1101 TO Lao Kien nghi. phan Anil a giai quyit Chum giai quyit song Don thuic thins quyin Don kiting thuie thim quyin Lin dim Nhiin 1 . 11' To s ng sso Khiiu . 1142 TO Lao Kiin nghi, Orin sinh t - Tong so littirng din Chuvin de„ Don die ,hitt o'.' ' . quyit Ghi chti: - Day la bieu tong hop ve ket qua xir Vi don chung (don KN, TC, KNPA), bao gom don nhan dugc qua tiep cong dan \id don nhan tit cac nguon khac (giri qua dich vu chuyen phat, co quan khac chuyen, ...) - COt "Don vi" de ghi ten cac don vi trlxc thuOc - COt SO don da xur VT: SO don a hoan thanh quy trinh xem xet ve dieu kien xir l3"/ (ket qua cuoi ding: thu ly giai quyet, luu, huang dan, chuyen ...) theo quy dinh. - COt SO don chua SO don chua hoan thanh quy trinh xem xet ve di'eu kien xtit l3"/. (chuyen ky sau xir VT) theo quy dinh. - COt SO dan chua giai quyet xong, la se; don cong dan tiep tuc giri don mai khi don giai tarot do chua dugc co quan nha nuac co tham quyen giai quyet ho4c da thu 1S.7, giai quyet nhung chua hoar' thanh viec giai quyet. -- 11 of 12 -- Bieu so: 04/TCD TONG HOT KET QUA RA SOAT, MEN NGHI St7CA DOI, BO SUNG CAC QUY DINH CUA PHAP LUAT VE TIEP CONG DAN (Kern theo Bao coo sa: ngay thong Wine cita TT DIEU KHOAN/ VAN DE (ghi r5 (lieu, khoan, diem) HAN CHE, TON TAI, VUONG MAC, BAT CAP KIEN NGHI, DE : XUAT I Nhang chi" twang, chinh sach dm Hang chua dugc the the h6a va nhang van de phat sinh trong thgc tin chua c6 quy dinh de dieu chinh 1 2 3 II Nhang quy dinh khong kha thi, khong phii hop voi thirc tin 1 2 3 III Nhimg quy dinh con chua ro rang, con c6 nhtki cach hiL khac nhau 1 9 3 IV Nhang quy dinh con mau than, ch6ng cheo 1 2 3 V Nhang vugng mac, bat cap khac 1 2 3 -- 12 of 12 --